SUPPORT

We are here to support after installation.

Owning solar should be worry-free. Three things stand behind your system: our support team, the warranty and the insurance.

01 · SUPPORT

Here when you need us.

We monitor your system, troubleshoot issues and send our team on-site when needed. For critical issues like a safety concern or power interruption to your home, support is available day or night.

Daily system monitoring

We monitor your system every day for anything abnormal.

30-day health check

We return 30 days after installation to ensure that everything is working as it should.

Technical assistance

We troubleshoot remotely where possible and send our ST-certified team onsite when needed.

Parts on hand

We keep most parts in stock, so we can fix things faster. Warranty claims may take longer.

On-site support when you need it.

General support

For things that aren’t caused by a fault, such as relocating equipment during renovations. A fee may apply.

Preventive maintenance

We check the key parts of your system to help keep it running well. Complimentary visits as stated in your proposal.

Corrective maintenance

If something isn’t working properly, we inspect and fix it. Visits for faults covered under warranty are not charged.

02 · WARRANTY

Warranty made simple.

We stand behind every system we install with our own warranties, on top of what the manufacturers provide. If something goes wrong, you only deal with us.

Workmanship warranty

If a defect or damage is caused directly by our installation work, we fix it.

System warranty

We troubleshoot and repair covered faults, remotely or on-site.

Manufacturer warranty

Your components come with their own manufacturer warranties. If a claim is needed, we handle it for you.

Ongoing support

We guide you through the process and coordinate with manufacturers when needed.

The applicable warranty durations are as set out in your proposal.

HOW A CLAIM WORKS

One call. We take it from there.

Tell us what’s wrong and we’ll handle the next steps. Most issues within our control are resolved within 7 days.

Notify us

Let us know when something seems unusual. Monitoring doesn’t catch everything.

Diagnose

We review your system data, and may ask for simple checks, photos, or videos.

Remote fix

We guide you through a fix, such as rebooting the inverter, and keep monitoring.

On-site visit

We schedule an on-site visit when something can’t be fixed remotely.

Repair or replace

We repair or replace the faulty part and handle any manufacturer claim.

03 · INSURANCE

Protection from the unexpected.

Every Time Solar system includes 1-year Solar PV for Home Insurance at no extra cost, with coverage based on the value of your system.

Fire

Covers loss of or damage to your solar PV system caused by fire.

Theft

Covers loss of your solar PV system through theft.

Accidental external damage

Covers accidental external damage, including damage caused by pests.

Loss of savings protection

If a covered loss stops your system from working, you could get back the savings you lose for up to 6 months.

Coverage is subject to the insurer’s terms and conditions. You may renew at your own cost at the insurer’s prevailing rates. Before renewing, check what your home insurance already covers.

REGISTRATION OF INTEREST

Get an instant quote and
a free home assessment.

Tell us where you live and your monthly TNB bill.

See your initial system size, monthly payment and estimated savings.

Book a free home visit to confirm it. No deposit, no obligation.

Get your final proposal.

Prefer to talk?

WhatsApp +603-9779 3006

FAQs

Frequently asked questions

Do you monitor my solar system after installation?+

Yes. We monitor your system daily for anything abnormal and carry out a 30-day health check after installation.

Do you provide maintenance services?+

Yes; your proposal states how many complimentary visits are included.

What warranty do I get with my solar system?+

Your system is backed by Time Solar’s own warranty, on top of the manufacturer warranties on your components. The applicable warranty periods are stated in your Proposal.

What happens if I need to make a warranty claim?+

Tell us what’s wrong and we’ll handle the process — from diagnosis and troubleshooting to repair, replacement and any manufacturer claim that may be needed.

Is solar insurance included with my system?+

Yes. Every Time Solar system includes 1 year of MSIG Solar PV for Home Insurance at no extra cost.

What happens after the first year of insurance?+

You can choose to renew the policy at your own cost at MSIG’s prevailing rates. Before renewing, check what your home insurance already covers.

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